Privacy Policy – phmaplad

1 Who We Are

phmaplad ("phmaplad," "we," "us," or "our") operates the online casino and gaming platform accessible at phmaplad.club. phmaplad is the data controller responsible for the personal information collected through this Platform. We are committed to protecting the privacy and security of all personal data entrusted to us by our players and website visitors.

This Privacy Policy applies to all personal information collected by phmaplad through the phmaplad.club website, mobile applications, customer support channels, and any other services we provide. It does not apply to third-party websites or services that may be linked from our Platform — those third parties operate under their own privacy policies.

phmaplad processes personal data in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as enforced by the National Privacy Commission (NPC) of the Philippines. We are also guided by PAGCOR's data governance requirements applicable to licensed online gaming operators.

2 Information We Collect

phmaplad collects personal information that is necessary to provide our gaming services, comply with legal obligations, and improve your experience on the Platform. The categories of personal information we collect include:

• Registration Data: When you create a phmaplad account, we collect your full legal name, date of birth, gender, nationality, residential address, mobile number, and email address.
• Identity Verification (KYC) Data: To comply with PAGCOR regulations and anti-money laundering laws, we collect copies of government-issued identification documents (e.g., Philippine passport, driver's license, SSS/GSIS ID, PhilSys ID), proof of address, and in some cases, source of funds documentation.
• Financial Data: We collect information about your deposits, withdrawals, and transaction history on phmaplad. We also collect payment method details such as GCash account numbers, PayMaya account details, and bank account information (BPI, BDO, Metrobank) as necessary to process transactions. Full payment credentials are processed by our payment partners and are not stored on phmaplad servers.
• Gaming Activity Data: We record your game history, wager amounts, wins and losses, session durations, and responsible gaming tool usage on phmaplad.
• Technical Data: We automatically collect IP address, device type, browser type and version, operating system, referring URLs, and pages visited on the phmaplad Platform.
• Communications Data: We retain records of your communications with phmaplad customer support, including live chat transcripts, emails, and call recordings where applicable.
• Marketing Preferences: We record your preferences regarding promotional communications from phmaplad, including opt-in and opt-out records.

phmaplad collects personal information directly from you (when you register, make a deposit, or contact support), automatically (through cookies and similar technologies), and from third parties (such as payment processors and identity verification service providers).

3 How We Use Your Data

phmaplad uses the personal information we collect for the following purposes:

• Account Management: To create and manage your phmaplad player account, verify your identity, and provide you with access to our gaming services.
• Transaction Processing: To process deposits, withdrawals, and other financial transactions on the phmaplad Platform, including fraud prevention and chargeback management.
• Legal Compliance: To comply with our obligations under PAGCOR regulations, the Anti-Money Laundering Act (AMLA), the Data Privacy Act of 2012, and other applicable Philippine laws. This includes conducting KYC checks, filing suspicious transaction reports, and responding to lawful requests from regulatory authorities.
• Responsible Gaming: To monitor gaming activity for signs of problem gambling, enforce responsible gaming tools (deposit limits, self-exclusion), and comply with PAGCOR's responsible gaming requirements.
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance related to your phmaplad account.
• Platform Improvement: To analyze usage patterns, conduct research, and improve the features, performance, and security of the phmaplad Platform.
• Marketing Communications: To send you promotional offers, bonus notifications, and news about phmaplad, where you have consented to receive such communications. You may withdraw your consent at any time by updating your account preferences.
• Security and Fraud Prevention: To detect, investigate, and prevent fraudulent activity, cheating, money laundering, and other prohibited conduct on the phmaplad Platform.

4 Legal Basis for Processing

phmaplad processes your personal data on the following legal bases as recognized under the Data Privacy Act of 2012:

• Contractual Necessity: Processing is necessary to perform our contract with you — specifically, to provide the gaming services you have registered for on phmaplad.
• Legal Obligation: Processing is required to comply with our legal obligations under PAGCOR regulations, AMLA, and other applicable Philippine laws.
• Legitimate Interests: Processing is necessary for phmaplad's legitimate interests, including fraud prevention, platform security, and business analytics, provided these interests are not overridden by your privacy rights.
• Consent: For marketing communications and certain non-essential cookies, phmaplad relies on your freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

5 Sharing Your Information

phmaplad does not sell your personal information to third parties. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, to process your deposits and withdrawals.
• Identity Verification Providers: Third-party KYC and AML compliance service providers who assist phmaplad in verifying player identities and screening for sanctions and politically exposed persons (PEPs).
• Regulatory Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government agencies, where required by law or regulatory obligation.
• Technology Service Providers: Cloud hosting providers, cybersecurity firms, analytics platforms, and customer support software providers who process data on phmaplad's behalf under strict data processing agreements.
• Game Content Providers: Game software providers may receive limited technical data (such as session tokens) necessary to deliver their games on the phmaplad Platform. They do not receive your full personal profile.
• Professional Advisors: Legal counsel, auditors, and accountants, where necessary for phmaplad's legal and compliance obligations.

All third parties with whom phmaplad shares personal data are required to implement appropriate technical and organizational security measures and to process your data only for the purposes specified by phmaplad.

6 Cookies & Tracking Technologies

phmaplad uses cookies and similar tracking technologies (such as web beacons and local storage) to operate and improve the Platform. Cookies are small text files stored on your device that help us recognize you, remember your preferences, and analyze how you use phmaplad.

• Essential Cookies: Required for the Platform to function. These include session cookies that keep you logged in to your phmaplad account and security cookies that protect against cross-site request forgery. These cannot be disabled.
• Analytics Cookies: Help phmaplad understand how players navigate the Platform, which pages are most visited, and where technical issues occur. This data is aggregated and anonymized.
• Preference Cookies: Remember your language, display, and notification preferences on phmaplad.
• Marketing Cookies: Used to deliver relevant promotional content about phmaplad. These are only set with your consent.

You can manage your cookie preferences through your browser settings. Note that disabling essential cookies may affect the functionality of the phmaplad Platform.

7 Data Retention

phmaplad retains your personal information for as long as necessary to fulfill the purposes for which it was collected, subject to the following minimum retention periods:

• Account and KYC Data: Retained for a minimum of five (5) years from the date of account closure, as required by PAGCOR regulations and the AMLA.
• Transaction Records: Retained for a minimum of five (5) years from the date of each transaction.
• Customer Support Records: Retained for three (3) years from the date of the last interaction.
• Marketing Consent Records: Retained for the duration of your phmaplad account and for three (3) years after account closure.
• Technical Logs: Retained for up to twelve (12) months for security and fraud investigation purposes.

After the applicable retention period, phmaplad will securely delete or anonymize your personal data in accordance with our data disposal procedures.

8 Data Security

phmaplad implements industry-standard technical and organizational security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• Transport Layer Security (TLS) encryption for all data transmitted between your device and the phmaplad Platform.
• Encryption of sensitive data at rest, including financial information and identity documents.
• Multi-factor authentication options for player accounts.
• Regular security audits, penetration testing, and vulnerability assessments of the phmaplad Platform.
• Strict access controls ensuring that only authorized phmaplad personnel can access personal data, on a need-to-know basis.
• Employee training on data privacy and security obligations.

While phmaplad takes all reasonable precautions to protect your data, no online platform can guarantee absolute security. In the event of a personal data breach that poses a risk to your rights and freedoms, phmaplad will notify the National Privacy Commission and affected players in accordance with the Data Privacy Act of 2012 and its Implementing Rules.

9 Your Rights

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal information held by phmaplad:

• Right to Be Informed: You have the right to be informed about how phmaplad collects and processes your personal data, as set out in this Privacy Policy.
• Right of Access: You may request a copy of the personal information phmaplad holds about you, along with information about how it is being used.
• Right to Rectification: You may request correction of any inaccurate or incomplete personal information in your phmaplad account.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to phmaplad's legal retention obligations.
• Right to Object: You may object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, subject to phmaplad's overriding legal obligations.
• Right to Data Portability: You may request a copy of your personal data in a structured, commonly used, and machine-readable format.
• Right to Lodge a Complaint: If you believe phmaplad has violated your privacy rights, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.

To exercise any of these rights, please contact phmaplad's Data Protection Officer at the email address provided in the footer of this page. phmaplad will respond to all verified requests within thirty (30) days.

10 Children's Privacy

The phmaplad Platform is strictly intended for adults aged 21 years and above, in accordance with PAGCOR regulations and Philippine law. phmaplad does not knowingly collect personal information from individuals under the age of 21.

If phmaplad discovers that personal information has been collected from a person under 21 years of age, we will immediately close the associated account, forfeit any balance in accordance with our Terms & Conditions, and delete the personal data collected. If you believe a minor has registered on phmaplad, please contact our support team immediately so we can take appropriate action.

11 Changes to This Policy

phmaplad reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or regulatory requirements. When we make material changes, we will notify registered players via email and post a prominent notice on the phmaplad Platform prior to the changes taking effect.

The "Last Updated" date at the top of this page indicates when the most recent revision was made. We encourage you to review this Privacy Policy periodically to stay informed about how phmaplad protects your personal information. Your continued use of the phmaplad Platform following the posting of changes constitutes your acceptance of the revised Privacy Policy.

12 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or phmaplad's handling of your personal data, please contact our Data Protection Officer:

• Email: [email protected]
• Platform: phmaplad.club
• Response Time: Within 30 business days of receiving your verified request.

You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines if you believe your data privacy rights have been violated. phmaplad takes all privacy complaints seriously and will cooperate fully with any NPC investigation.

phmaplad is committed to full compliance with the Data Privacy Act of 2012 (R.A. 10173) and PAGCOR's data governance standards. Your trust is our priority.